Sales Representative

2 days ago

San Fernando, Central Luzon, Philippines beBeeCustomerService Full time ₱100,000

Job Overview

MCI is a leading provider of business process outsourcing (BPO) solutions, committed to delivering tailored services that meet the diverse needs of our clients. With a focus on innovation and excellence, we have established ourselves as a trusted partner in the industry.

We're looking for enthusiastic and motivated individuals to join our growing team as Sales Representatives. In this role, you'll connect with potential and existing customers, promote products and services, and drive sales through engaging conversations and effective solutions.

Key Responsibilities:

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Listen to customers, understand their needs, and resolve customer issues
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
  • Follow processes and perform tasks in a courteous and professional manner
  • Utilize systems and technology to complete account management tasks
  • Accurately document and process customer claims in appropriate systems
  • Follow all required scripts, policies, and procedures
  • Utilize knowledge base and training to accurately answer customer questions
  • Comply with requirements surrounding confidential information and personal information
  • Appropriately escalate customer issues with the managerial team
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed
  • Ensure first call resolution through problems solving and effective call handling
  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements

Candidate Qualifications:

Must be 18 years of age or older

High school diploma or equivalent

Experience with data-entry utilizing a computer

The ability to read and speak English fluently

Have a wired, high-speed internet connection (Download speed of 20Mbps+)

Excellent organizational, written, and oral communication skills

The ability to type swiftly and accurately (20+ words a minute)

Ability to work regularly scheduled shifts within our hours of operation including the training period

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications

Highly reliable with the ability to maintain regular attendance and punctuality

The ability to evaluate, troubleshoot, and follow-up on customer issues

An aptitude for conflict resolution, problem solving and negotiation

Must be customer service oriented (empathetic, responsive, patient, and conscientious)

Ability to multi-task, stay focused, and self-manage

Strong team orientation and customer focus

The ability to thrive in a fast-paced environment where change and ambiguity are prevalent

Excellent interpersonal skills and the ability to build relationships with your team and customers

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