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Business Process Improvement Consultant

1 week ago

Manila, National Capital Region, Philippines DTCC Full time

DTCC's Chief Client Office (CCO) is dedicated to delivering exceptional client experiences through innovative projects, collaboration, and investment in employee growth.

About the Role

This Business Process Improvement Consultant role involves analyzing and improving business processes to enhance client satisfaction and efficiency.

Key Responsibilities:
  • Analyze and identify areas for improvement in business processes.
  • Develop and implement strategies to improve client satisfaction and loyalty.
  • Collaborate with internal teams to ensure seamless delivery of client services.
  • Proactively monitor and respond to client notifications, coordinating with various departments to ensure timely resolutions.
  • Participate in team meetings, identifying process improvements and suggesting solutions to enhance client experience.
Requirements:
  • Minimum 2 years of related experience
  • Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

  • Superior communication, interpersonal, and listening skills
  • Excellent troubleshooting skills
  • Customer Service skills
  • Ability to create accurate documentation with an attention to detail
  • Excellent decision-making skills, especially in a high-volume environment requiring quick resolution