Strategic Partnership Manager

2 days ago

Mabalacat, Central Luzon, Philippines beBeeRelationship Full time ₱6,600,000 - ₱7,900,000
Job Role Overview

The Client Success Partner is a vital position requiring the establishment and maintenance of deep, strategic partnerships with clients by understanding their business objectives, anticipating needs, and proactively delivering solutions that drive tangible results.

This role involves serving as the primary point of contact and trusted advisor, ensuring alignment between client success and company growth goals. The ideal candidate will possess strong relationship management skills, be able to navigate cultural differences, and have a good sense of commercial acumen.

Main Responsibilities
  • Client Relationship Leadership: Develop and sustain relationships with clients through proactive coaching, clear performance frameworks, and engagement strategies that improve retention and productivity.
  • People and Performance Advisory: Collaborate with clients to maximize offshore team performance, identify training & development programs, and champion initiatives that enhance capability, collaboration, and long-term contribution.
  • Proactive Risk and Issue Management: Continuously monitor relationship and performance indicators to identify risks early and lead resolution strategies that protect client satisfaction and maintain operational continuity.
Success Metrics
  • Account Revenue Growth and Protection: Grow and retain monthly recurring revenue (MRR) by identifying and delivering value-adding opportunities.
  • Multiplier Retention Rate and Engagement: Improve retention of high-performing offshore staff through strong HR management, development programs, and positive workplace cultures.
Key Qualifications
  • Strong relationship building and management skills - proven ability to manage multiple high-value accounts without losing depth of engagement.
  • Strong commercial awareness - understands drivers of client revenue and retention.
  • Cultural sensitivity - able to navigate and bridge cultural differences, fostering understanding and collaboration between clients and offshore teams.

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