
Customer Partnership Specialist
2 days ago
A key role in building and maintaining strong relationships with clients, leading a team of virtual assistants, and shaping the future of our software.
The ideal candidate will be responsible for direct video interactions with international clients, coaching and developing a high-performing team of virtual assistants, shaping the future of our proprietary software through hands-on testing, and building lasting partnerships with clients across global markets.
The Role:- Lead direct video interactions with international clients
- Coach and develop a high-performing team of virtual assistants
- Shape the future of our proprietary software through hands-on testing
- Build lasting partnerships with clients across global markets
- Develop client partnerships through proactive communication
- Guide new clients and assistants through smooth onboarding experiences
- Handle support matters with a solutions-first approach
- Turn client feedback into actionable improvements
- Test-drive new features in our proprietary software
- Provide strategic feedback for product enhancement
- Create and optimize standard operating procedures
- Pioneer new ways of delivering value to clients
- 1-2 years of leadership experience in BPO/customer service environment
- 1-2 years of client-facing account management experience
- Proven track record in team development and coaching
- Strong English communication skills (written and verbal)
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