Technical Business Solutions Expert

2 days ago


Manila, National Capital Region, Philippines Novare Philippines Inc. Full time

**Job Overview:**

We are seeking a skilled Salesforce Business Analyst to contribute to our team's success at Novare Philippines Inc. The ideal candidate will have a strong background in Salesforce administration, configuration, and customization, as well as exceptional analytical and problem-solving abilities.

Main Responsibilities:

  1. Gather and document detailed requirements from stakeholders to support Salesforce implementation projects.
  2. Analyze business processes and workflows to identify opportunities for improvement.
  3. Design and configure Salesforce solutions to meet business requirements, ensuring best practices are followed.
  4. Customize Salesforce by creating custom objects, fields, workflows, process builder flows, page layouts, and validation rules.
  5. Perform data analysis, data mapping, data migration, and data cleansing activities as needed.
  6. Create and maintain documentation related to Salesforce configuration, processes, and user training materials.
  7. Collaborate closely with developers, administrators, and other stakeholders to ensure cohesive and effective Salesforce solutions.
  8. Conduct user acceptance testing (UAT) and provide training and support to end-users.
  9. Stay informed about Salesforce updates, new features, and industry best practices.

Requirements:

  1. Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field (or equivalent work experience).
  2. 3-4 years of proven experience as a Salesforce Business Analyst or Salesforce Administrator.
  3. In-depth knowledge of Salesforce platform capabilities and limitations, including Sales Cloud, Service Cloud, and Community Cloud.
  4. Hands-on experience with Salesforce configuration (e.g., custom objects, fields, workflows, approval processes).
  5. Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
  6. Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.


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