Technical Business Solutions Expert
2 days ago
**Job Overview:**
We are seeking a skilled Salesforce Business Analyst to contribute to our team's success at Novare Philippines Inc. The ideal candidate will have a strong background in Salesforce administration, configuration, and customization, as well as exceptional analytical and problem-solving abilities.
Main Responsibilities:
- Gather and document detailed requirements from stakeholders to support Salesforce implementation projects.
- Analyze business processes and workflows to identify opportunities for improvement.
- Design and configure Salesforce solutions to meet business requirements, ensuring best practices are followed.
- Customize Salesforce by creating custom objects, fields, workflows, process builder flows, page layouts, and validation rules.
- Perform data analysis, data mapping, data migration, and data cleansing activities as needed.
- Create and maintain documentation related to Salesforce configuration, processes, and user training materials.
- Collaborate closely with developers, administrators, and other stakeholders to ensure cohesive and effective Salesforce solutions.
- Conduct user acceptance testing (UAT) and provide training and support to end-users.
- Stay informed about Salesforce updates, new features, and industry best practices.
Requirements:
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field (or equivalent work experience).
- 3-4 years of proven experience as a Salesforce Business Analyst or Salesforce Administrator.
- In-depth knowledge of Salesforce platform capabilities and limitations, including Sales Cloud, Service Cloud, and Community Cloud.
- Hands-on experience with Salesforce configuration (e.g., custom objects, fields, workflows, approval processes).
- Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
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