
Solutions Lead
1 day ago
We are seeking an experienced Client Success Manager to join our team. As a Client Success Manager, you will play a critical role in handling incoming leads and building strong relationships.
Key Responsibilities:- Conduct structured discovery calls with inbound leads to understand their hiring needs
- Present services confidently, ask the right questions, and tailor solutions accordingly
- Guide clients through every step: from calibration to candidate shortlisting and onboarding
- Maintain communication during the sourcing phase and manage follow-ups after candidate presentations
- Become the primary account manager once roles are closed, owning client satisfaction and retention
- Proactively identify upsell and expansion opportunities across existing accounts
- Manage administrative tasks including NDAs, contracts, and service agreements
- Build and manage your own pipeline of leads and clients through consistent outreach and follow-up
- Fluent English — both written and spoken
- Exceptional communication skills — structured, confident, and personable
- Professional presence — calm under pressure, clear, and trustworthy
- University degree — preferably in business, marketing, or a related field
- Tech-savvy and business-oriented — able to quickly grasp different industries and roles
- Empathetic sales approach — persuasive without being pushy
Previous experience in staffing, recruitment, or outsourcing, preferably in a client-facing role, is highly desirable. We are looking for candidates who have a proven track record of managing the full client journey, from initial lead to long-term care, and can nurture B2B relationships and drive client satisfaction over time.
What You'll Gain:- A fulfilling career as a Client Success Manager
- The opportunity to build lasting relationships with clients
- The chance to grow and develop within the company
We offer a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development. If you're passionate about delivering exceptional client experiences and driving business results, we'd love to hear from you.
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