Home-based Customer Service Representative
1 day ago
We are seeking a highly motivated and dedicated individual to support our customer service initiatives. This is an opportunity to contribute to high-impact projects with some of the world's most iconic brands.
This role involves handling incoming inquiries, proactively reaching out to existing customers, and promoting new products and services all while delivering exceptional service. Strong proficiency in English, both written and spoken, is required. Prior call center experience and residing within 80km of our office are also essential requirements.
Key Responsibilities:
- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Follow scripts, policies, and procedures while using available resources.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to the appropriate team members.
- Stay current with training, updates, and program knowledge.
- Maintain consistent attendance and adhere to scheduling requirements.
Required Qualifications:
- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work-from-home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- High-speed internet connection
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
Benefits:
- HMO Coverage with a dependent
- Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage
- Dental Coverage with in-house dental assistance worth ₱5,000
- Free meals during training
- Career growth and learning
- Allowances for rice, clothing, laundry and meals
- Performance and loyalty bonuses
- Disinfection and safety measures in the workplace
- Opportunities for growth and promotion
- Employee shuttle services
- Company retreats and off-site events
- Social engagement, recognition gifts, and incentives
Conditions of Employment:
- Must be authorized to work in the country where the job is based.
- Willing to subject to level II background and/or security investigation with fingerprint; offers contingent on results.
- Willing to submit to drug screening; offers contingent on results.
Equal Opportunity Employer:
We embrace differences and are committed to a diverse, equal opportunity work environment. All employment practices are based on merit and qualifications and do not discriminate on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, or any other protected characteristic.
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