Operations Leader

23 hours ago

Calamba, Calabarzon, Philippines beBeeStrategic Full time $40,000 - $50,000
Job Description
As a seasoned operations professional, you will serve as the strategic anchor of our Executive Partner team, ensuring seamless client delivery and exceptional service standards. This role combines visionary leadership with hands-on execution, requiring you to optimize systems, drive performance, and scale operations effectively.

This is a high-visibility role with a clear path to Head of Operations, ideal for a results-driven operator ready to influence the company's next stage of growth.

Key Responsibilities:

  • Delivery Oversight & Client Success

  • Own the end-to-end client lifecycle, from onboarding to ongoing relationship management, ensuring consistently exceptional service.

  • Monitor Executive Partner (EP) performance and operational KPIs, proactively identifying gaps and implementing corrective action.

  • Gather and analyze client feedback to anticipate needs, course-correct in real time, and drive continuous improvement.

  • Serve as the voice of the client internally, ensuring alignment between expectations and delivery outcomes.

  • Team Leadership, Training & Coaching

  • Lead, mentor, and inspire a remote team of Executive Partners, driving both performance and engagement.

  • Design and execute comprehensive onboarding programs, equipping new hires to deliver top-tier client support from day one.

  • Shadow and audit EP workflows, providing actionable coaching, performance feedback, and accountability to raise the bar across the team.

  • Manage conflict decisively and maintain a culture of high performance and continuous learning.

  • Operational Systems & Process Optimization

  • Build, refine, and manage internal SOPs, playbooks, and workflows that scale operations efficiently.

  • Partner cross-functionally with Training, Partnerships, and stakeholders to streamline processes and strengthen operational alignment.

  • Maintain dashboards, reporting tools, and automation to drive visibility, accountability, and data-informed decisions.

  • Identify operational bottlenecks and implement solutions to increase speed, quality, and client satisfaction.

  • Escalation Management & Strategic Problem Solving

  • Act as the primary escalation point for client or operational issues, resolving challenges swiftly and professionally.

  • Anticipate risks, manage expectations proactively, and safeguard client trust and operational integrity.

  • Embed a culture of prevention over reaction, elevating the team's maturity and resilience under pressure.

Requirements

4+ years of experience in EA, Operations Manager, or Chief of Staff-type roles.

1-2 years of experience mentoring or managing professionals in a team leadership capacity.

Proven stakeholder or client-facing communication experience.

Tech-fluency, comfortable with tools such as Google Workspace, Notion, Slack, Zapier, Hubspot, and Outlook.

High autonomy, self-managed, and outcome-driven work style.

Flexible for urgent needs.

Communicates fluently, assertive, and proactive in English, both written and spoken.

Experience in async, remote team environments.

Thrives in change, chaos, and shifting priorities, showcasing operational agility.

Excels in day-to-day oversight, tracking EP tasks, providing nudges when needed, and ensuring delivery.

Knows how to level up underperformers through performance coaching.

Assertive across stakeholders and prioritizes an async-first approach to communication.

Understands executive expectations and high standards, demonstrating client maturity.

Builds systems rather than just putting out fires, indicating strategic operations thinking.

Proficient with tools like Notion, Slack, Trello, and Google Workspace.

Cross-timezone fluency and a strong documentation culture, essential for remote teaming.

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