Sales Team Support Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeOperations Full time ₱600,000 - ₱1,200,000

Job Title: Sales Operations Specialist

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About the Job: The sales operations specialist is responsible for driving and improving sales performance by providing adequate support, motivation and accountability. This position will play a critical role in ensuring that sales teams meet their targets and provide exceptional customer service.

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Key Responsibilities:\
  • Support Sales Teams: Provide daily support to sales teams, including monitoring work and attendance, and ensuring that all necessary resources are available.
  • Motivate Direct Reports: Motivate direct reports on sales and other key performance indicators (KPIs) to ensure performance metrics are achieved.
  • Improve Sales Performance: Improve sales performance through support, motivation and accountability, and identify areas for improvement and implement changes as needed.
  • Ensure Customer Satisfaction: Ensure that service delivered to customers meets contractual KPIs and financial expectations.
  • Communicate Expectations: Communicate expectations to employees and provide timely updates on performance and goals.
  • Provide Subject Matter Expertise: Provide subject matter expertise in handling escalated customer calls as needed.
  • Stay Current: Stay current on internal work processes, policies and procedures, and attend required manager development training.
  • Promote Company Values: Promote company values through both behavior and attitude, including being an advocate for team members.
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Candidate Requirements:\
  • Education: Associate's degree in related field with two to four years of relevant experience preferred.
  • Skills: Highly motivated individual with skills to develop and support team members to achieve sales and performance expectations.
  • Communication: Strong communication skills, both written and verbal.
  • Teamwork: Ability to support team in multi-tasking, prioritization, and meeting timelines on deliverables.
  • Leadership: Ability to mentor, coach and provide directions to a team of employees.
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Work Environment:\
  • Seniority Level: Associate.
  • Employment Type: Full-time.
  • Job Function: Sales and Customer Service.
  • Industries: Outsourcing and Offshoring Consulting.

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