IT Service Management Process Lead
2 weeks ago
The IT Service Management (ITSM) process owner is responsible for overseeing the development, management, and maintenance of IT service management processes within Enterprise Technology. This role requires a highly self-motivated individual who can lead meetings, create presentations, document requirements, manage expectations, and deliverables to defined timelines.
Key ResponsibilitiesOversight of IT service delivery dashboards for IT stakeholders to review the effectiveness of defined processes
Development and maintenance of the Reporting and Service Level Agreement (SLA) policy manual
Design, delivery, and ownership of reporting for defined Enterprise Technology Governance meetings
Oversight for the delivery of Enterprise Technology Power BI dashboards
Responsible for the development of quality Reporting and SLA Knowledge articles
Engagement with the customer community via outreach programs for technology awareness, knowledge enhancement, and IT communications
Drive the development of SMART metrics from standardized processes to measure quality of service and identify areas which need improvement
The ideal candidate will have:
3-5 years prior experience in a process ownership role or manager of a service governance organization
Previously led horizontal organization responsible for the development, revision, and execution of operational level ITSM processes
Lifecycle management of ITSM processes at the enterprise level
Ability to operationalize business specific processes into an ITSM support model
Retain neutral position during process design, revision, and continuous improvement
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HR Services Administrator
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Global Process Manager
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Service Desk Manager
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Process Excellence Lead
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Managed Services Executive
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Mandarin Language Service Desk Engineer
1 week ago
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Process Improvement Specialist
1 day ago
Manila, National Capital Region, Philippines Global Process Manager Inc. Full timeAbout UsGlobal Process Manager Inc. is a leading company in the marine supply industry, providing 24/7 global online sourcing and logistics services. We pride ourselves on being a responsible solution provider, continuously working on reducing our climate impact while addressing our customers' growing demand for sustainable solutions.We are committed to...
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Business Process Expert
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Transition Project Manager
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