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Mandarin Language Service Desk Engineer

2 weeks ago

Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time
About This Role

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA.

This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path.

Join our team of dedicated professionals who strive for excellence and aim to deliver exceptional results.

Responsibilities:

  • Provide customer service, IT support, and account management to CEVA Global employees.
  • Ensure compliance to quality guidelines and SOPs in processing user requests.
  • Provide basic troubleshooting to users seeking assistance.
  • Create, modify, and terminate user access in AD and CEVA Global Applications.
  • Evaluate and raise business-critical incidents based on impact assessment.