Transform Customer Experiences with Software Solutions Expert

12 hours ago

Cebu City, Central Visayas, Philippines beBeeSolutions Full time ₱4,000,000 - ₱8,000,000
Job Title: Solutions Expert

The role of a Solutions Expert is pivotal in bridging customer needs with software and services offerings. This position involves working closely with stakeholders to tailor messaging that meets the unique requirements of each organization.

Key Responsibilities:
  • Collaborate with Sales Teams to provide technical expertise on software solutions:
    • Progress sales opportunities by effectively managing assigned prospects/customers.
    • Brief customers on solution benefits and problem-solving capabilities.
    • Support Sales Teams through proactive assistance.
    • Act as a liaison between customer needs and potential solution value.
    • Develop best practice principles for Solutions Consulting and engage effectively with executive and middle-level management.

Engaging in Opportunities:

  • Conduct consultative discovery efforts to understand customer requirements.
  • Use service design methodology to uncover CX gaps.
  • Cocreates solutions to bridge CX gaps with customers.
  • Matches software solutions to customer requirements using a unique perspective.
  • Addresses both business and technical influencers' needs.
  • Handles objections and demonstrates value effectively.

Why Consider This Role?

  • Work with a pioneering technology company known for innovation and market leadership.
  • Join a talented team that will help increase your knowledge and experience in the industry.
Minimum Requirements
  • Solutions Engineering experience, including live demonstrations and presentation materials development.
  • Strong time-management and organization skills.
  • Able to multitask and manage multiple streams of work simultaneously.
  • Excellent written and verbal communication skills.
  • Effective communication and collaboration with internal stakeholders.
  • Analytical ability (analyzing and reporting skills).
  • Self-initiative and sound thinking to support recommendations with evidence.
  • Proven track record of meeting/exceeding established goals.
  • Ability to communicate and present to management as required.
  • At least 3 years of business experience in one or more of the following areas:
  • Software-specific Solutions Engineering (Cloud or SaaS Solutions, Microservices, etc.).
  • Consulting experience in a software environment.
  • International experience in Solutions Engineering or consulting is a plus.
  • Enterprise software or contact center industry experience is a plus.

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