Customer Experience Expert

2 weeks ago

Cebu City, Central Visayas, Philippines Guesty Inc. Full time ₱1,200,000 - ₱3,600,000 per year
  • Proven track record of 4+ years in a customer-facing role, preferably in software support environment
  • Experience supporting B2B and/or Enterprise customers
  • Exceptional problem-solving and troubleshooting skills, with the ability to think critically and creatively
  • Ability to thrive in a fast-paced, high-growth environment and quickly adapt to change.
  • Exceptional verbal and written communication skills—able to simplify complex issues for customers.
  • Ability to think critically, use good judgment, and go beyond scripted solutions.
  • Strong technical aptitude and ability to quickly learn new software and systems
  • Customer-first mentality—empathetic, proactive, and always willing to go the extra mile.
  • Self-starter with a passion for learning and continuous improvement.
  • Flexibility to work shifting schedules, including night shifts

What We Offer:

  • A supportive environment where your voice is heard and valued
  • Extensive training and mentorship programs in web technologies and customer support
  • Clear path for career growth and professional development
  • Opportunity to make a real impact on the company's success
  • Collaborative team of innovators and industry disruptors

If you're passionate about customer service, have a strong understanding of website development, and are excited about helping customers create impressive online presences, we want to hear from you. Join Guesty and be part of transforming the hospitality industry

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Why You'll Love Working With Us in Cebu

Welcome to our Cebu team Here, we mix meaningful work with exciting perks and a workplace culture that makes every day worth showing up for. Be part of our vibrant onsite team, with full-time office life and daily buzz

Health & Wellness, Covered

  • HMO with Life Insurance – Your health is our top priority.
  • Dental Plan – For you and one lucky dependent.
  • Wellness Programs – Stay sharp, stay healthy, stay balanced.

Grow, Glow, and Go Big

  • Performance Bonuses & Incentives – Recognizing results, rewarding impact.
  • Referral Program – Bring in awesome people and earn rewards
  • Professional Development – Learn, lead, and level up your career.

Time Off & Time to Celebrate

  • 24 Paid Leaves – Recharge, explore, or just Netflix and nap.
  • Birthday & Work Anniversary Celebrations – Because you deserve more than just a cake emoji
  • Team Events – We work hard and party harder

Office Perks That Make You Smile

  • Weekly Waffles, Ice Cream, & Games – Yes, really.
  • Unlimited Coffee – Your caffeine needs, fully supported.
  • Fun Workspaces – Collaboration, comfort, and good vibes only.

Work Setup

  • Onsite

Join us and discover how work can be both exciting and rewarding

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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