Help Desk Associate

1 week ago


Bacolod City, Western Visayas, Philippines Neks Job Philippines Full time

We're on the hunt for an experienced and empathetic Help Desk Associate to join our team at Neks Job Philippines

About the Job:

This role involves troubleshooting technical issues, providing customer support, and escalating complex problems to senior representatives. If you're a tech-savvy individual with excellent communication skills, we'd love to hear from you

Responsibilities:
  • Troubleshoot technical issues via phone or email
  • Provide step-by-step solutions and guidance to customers
  • Educate customers on product usage and features
Requirements:
  • Technical knowledge of IT systems and software
  • Excellent problem-solving and communication skills
  • Ability to work in a fast-paced environment

Benefits include competitive salary, exciting performance bonuses & account-specific allowances, comprehensive healthcare benefits, and more


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