Operations Specialist

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeInventory Full time $45,000 - $60,000

**Job Opportunity: Operations Coordinator**

We are seeking a highly organized and proactive professional to optimize daily operations of our e-commerce and retail fulfillment business.

The ideal candidate will play a key role in inventory control, stock management, logistics, order processing, compliance, and process optimization across various platforms including Amazon, eBay, Shopify, and TikTok Shop.

This role requires strong attention to detail, problem-solving skills, and the ability to multitask in a fast-paced environment. Key Performance Indicators (KPIs) and regular performance tracking will be implemented to ensure continued improvement and success.

Key Responsibilities:
  • Order Fulfilment & Logistics Coordination
    • Oversee and track all e-commerce orders from placement to delivery, ensuring timely fulfilment.
    • Liaise with third-party logistics partners, couriers, and suppliers to resolve delivery issues quickly.
    • Implement and refine tracking systems to improve delivery times and order accuracy.
    • Proactively identify and resolve any bottlenecks in order fulfilment.
  • Multi-Channel Stock & Inventory Management
    • Manage stock levels across multiple channels in real-time.
    • Prevent overselling or stockouts by ensuring 95%+ accuracy in stock updates.
    • Organize stock transfers between warehouses and fulfillment centers for optimal efficiency.
    • Conduct regular inventory audits to reduce discrepancies and minimize errors.
  • Retail Order Management & Compliance
    • Oversee the end-to-end process of fulfilling retail orders – from order placement to final delivery.
    • Manage production and delivery timelines to meet all retailer deadlines.
    • Ensure compliance with retailer requirements for packaging, labeling, and documentation.
    • Be the primary point of contact for retailers, keeping them updated on operational matters.
  • Website Updates & Product Listings Management
    • Trigger website updates whenever stock changes, ensuring real-time accuracy.
    • Work with the marketing team to update product descriptions, pricing, and stock availability.
    • Coordinate promotions and discounts based on stock levels to maximize sales and avoid over-discounting.
  • Customer Service & Issue Resolution
    • Be the go-to person for escalated customer service issues, ensuring quick and efficient resolutions.
    • Track common customer complaints and develop strategies to reduce negative feedback.
    • Collaborate with the marketing team to incorporate customer feedback into business improvements.
  • System & Process Optimization
    • Identify inefficiencies and implement automation & process improvements to increase efficiency.
    • Work with internal teams to streamline workflows and integrate new tools.
  • Reporting & Performance Analysis
    • Provide regular reports on operational performance, including order accuracy, fulfilment speed, stock levels, and customer issues.
    • Track KPIs and use data to propose improvements and optimizations.

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