Associate Vice President

5 days ago


Cebu City, Philippines BEST CAREERS AND OPPORTUNITIES Full time

LOCATION: CEBU CITYJOB TITLE: ASSOCIATE VICE PRESIDENT - HEALTHCARERoles & Responsibilities- Delivery towards customer in liaison with Process Head- Meeting customer expectations and targets in terms of Contractual obligations.- Productivity /efficiency metrics proposals, implementation and follow-up- Administrative aspects including reporting, business reviews etc.- Development & implementation of strategies to ensure customer satisfaction & retention- Monitor project progress, identify and mitigate risks, and adjust strategies as needed- Plan & strategize Transformation Initiatives to meet customer expectations.- Managing Account EBITDA and P&L Margins.Desirable Skills- Knowledge of principles and processes for providing best in class customer support services- Should have exceptional leadership and mentorship abilities.- Knowledge of managing Healthcare Operations both Voice and Non-Voice channels- 12+ years’ experience in Customer Service domain within minimum 5-6 years in Healthcare Domain with Knowledge in Complaints Handling and Compliance, Regulatory Issues.- Superior communication (oral, written), presentation, and interpersonal skills- Effective client management - Excellent decision-making skills. - Experienced in setting goals and driving objectives- Demonstrated ability to develop and implement process enhancements including technology and performance.



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