Support Specialist

1 day ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerSupport Full time ₱4,500 - ₱6,200

Job Overview

We are seeking an exceptional professional to join our support team, providing top-notch user experience and assisting customers via multiple channels.

Your Mission

  • Respond to customer inquiries across chat, email, and ticketing systems, ensuring timely and effective communication.
  • Troubleshoot and resolve technical issues or account-related problems, utilizing translation tools when necessary.
  • Provide clear instructions and solutions in a friendly, patient, and professional manner, catering to diverse customer needs.
  • Escalate complex issues to the appropriate technical teams, maintaining seamless 24/7 support.
  • Accurately log customer interactions and feedback for quality and improvement purposes.
  • Collaborate with teammates across time zones to ensure consistent support delivery.

Requirements

  • At least one year of experience in customer or technical support (remote or on-site).
  • Fluency in English (written and verbal), with additional languages considered an asset.
  • Ability to work rotating shifts, including overnight, weekends, and holidays.
  • Proficiency in using and switching between support systems and translation functionalities.
  • Strong problem-solving skills and a calm approach under pressure.
  • Reliable internet connection and a distraction-free work environment.

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