Customer Relationship Management Business Analyst

2 days ago


Mandaluyong City, National Capital Region, Philippines City of Shakopee, MN Full time

We are seeking an experienced CRM System Enhancement Support Professional to join our team in Mandaluyong City, Philippines. As a key member of our CRM program, you will be responsible for providing data analysis and system enhancement support to drive business growth and success.

Your Key Responsibilities:
  • You will work closely with project managers to plan and implement CRM-related projects, leveraging your analytical skills and creative problem-solving abilities.
  • You will collaborate with partners and end-users to define and refine requirements, ensuring seamless integration and effective implementation.
  • Post-go-live support includes database maintenance, operational activities, and training initiatives.

In this role, you will have the opportunity to make a meaningful impact on our organization, driving innovation and excellence in all aspects of our CRM program.

What We're Looking For:
  • A bachelor's degree in Business Administration, Business Analytics, or a related field is required.
  • At least 3 years of experience in Business Analysis, preferably in Service, Sales, Marketing, or Customer Care organizations.
  • Familiarity with Oracle Sales Cloud or similar systems is essential.
We Offer:

A comprehensive benefits package, including market-competitive pay, health insurance, retirement benefits, and career development opportunities.

Join our team and contribute to creating a global workplace that supports diversity and inclusion.



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