Human Resources Consultant

4 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeExpert Full time $1,500 - $2,000
Job Role Overview:

Cognizant is a global organization delivering services across multiple industries. Our offerings are provided by various practice areas and supported by corporate and enabling functions.

You will be responsible for providing support in a shared service center environment. This involves responding to employee inquiries and transactional services over call, chat & ticket with excellent communication skills.

  • Support managers and employees with policy and navigation inquiries, transactions such as employee personal data changes, job data changes, promotions, demotions, salary changes, performance management, learning, severance, tax inquiries, exit / termination and leave of absence on Workday.
  • Meet SLAs for timeliness and quality in handling queries.
  • Show expertise in the HR helpdesk environment.
  • Collaborate with onshore partners to get trained on all queries received from employees.
  • Adhere to compliance and quality guidelines to ensure accurate information is provided for all queries.

Some key skills required include:

Prioritizing tasks, problem-solving, and effective communication. Additionally, cultural awareness and diversity sensitivity are essential in this role.

Benefits of this role include:

Opportunities for growth and development, collaborative work environment, and professional training.

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