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Client Relationship Specialist
2 months ago
Company Overview
J-K Network Services is a leading IT BPO company that specializes in customer service, strategy, and social media. With expertise across over 40 industries, including the world's largest delivery network, we have more than 500,000 people and clients from over 120 countries.
Salary and Benefits
The estimated salary for this position is Php 25,000 - Php 35,000 per month. We offer a range of benefits, including government-mandated benefits, 13th month pay, health insurance (HMO) and life insurance coverage from day one, expanded maternity leave up to 120 days, and expanded paternity leave up to 30 days.
Job Description
As a Client Relationship Specialist, you will provide exceptional customer service in response to inbound queries and strive to achieve first-time resolution wherever possible. You will also resolve problems and issues in a professional manner, engage with customers to identify additional needs, and ensure they are fully satisfied with the service provided.
Required Skills and Qualifications
We are looking for a bachelor's degree holder who is open to fresh graduates. The ideal candidate should be willing to work graveyard shifts, on-site when required, and be amenable to working in a BPO company.
Benefits and Perks
In addition to the salary and benefits mentioned earlier, we offer employee stock purchase plan, loyalty and Christmas gift inclusion, diversity benefits, night differential allowances, car and housing plans, company-sponsored trainings, upskilling, and certification opportunities, and flexible working arrangements.
Work Environment
We maintain a healthy and encouraging work environment that supports the growth and development of our employees. If you are a team player who is passionate about delivering exceptional customer service, we encourage you to apply for this role.
