Operations Specialist

1 day ago

Tarlac City, Central Luzon, Philippines beBeeClinical Full time ₱1,324,000 - ₱1,645,000
Key Clinical Operations Representative

We are seeking a highly skilled professional to act as the key clinical operations representative for enterprise clients in their assigned regions. The successful candidate will ensure exceptional delivery of our clinical services across onsite and virtual channels, provide case management, maintain service quality, and oversee regional clinicians.

Responsibilities:
  1. Client Management & Reporting (30%)
  • Serve as the main point of contact for assigned enterprise clients.
  • Own the delivery and quality of monthly clinical reports and insights.
  • Track Service Level Agreements and proactively address any gaps or risks.
  • Attend client-facing meetings, facilitate escalations, and lead regular reviews.
  • Support solutioning for special projects such as Return-to-Work, critical incidents, and program deployments.
Clinical Service Oversight (30%)
  • Ensure clinician rosters are filled and services delivered on time across onsite and virtual channels.
  • Manage transitions, escalations, and referrals for high-risk or complex cases.
  • Monitor clinical quality benchmarks for delivery operations, helpline, care navigation, and counseling teams.
  • Co-develop and localise standard operating procedures for country-specific delivery requirements.
  • Coordinate various teams to refine workflows and client-facing experiences.
Clinician Management & Quality (30%)
  • Be the people manager for assigned onsite or regional clinicians (counselors and psychologists).
  • Monitor session quality, flag performance issues, and provide developmental feedback.
  • Conduct orientation and operational onboarding for new clinicians.
  • Align clinicians with internal clinical policies, ethics, and standard operating procedures.
  • Coordinate reflective practice, peer case discussions, and alignment to organisational goals.
  • Provide Clinical Supervision in group and individual settings.
Cross-Functional Collaboration & Projects (10%)
  • Collaborate with other teams on improvements to service experience and workflows.
  • Contribute to new program planning, pilot rollout, or clinical enhancement projects.
  • Engage in cross-country best practice exchange and maintain regional alignment.

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