Business Process Optimization Specialist

1 week ago

Taguig, National Capital Region, Philippines beBeeLeadership Full time ₱3,000,000 - ₱4,500,000
Job Overview

We are seeking a seasoned Operations Manager to join our team.

This role is ideal for individuals who enjoy working in fast-paced environments and are passionate about delivering exceptional customer experiences.

In this position, you will be responsible for monitoring queues in real-time to identify and address any risks to meeting contractual KPIs. You will also be expected to make informed decisions regarding staffing levels and optimize service delivery to meet business objectives.

  1. Monitor service level performance at interval level against planned AHT, Aux & Shrinkage and correlate with non-adherence at Consultant level.
  2. Make data-driven call outs on performance and staffing level to floor supervisors for appropriate action on non-adhering Consultants.
  3. Coordinate offline activities and prepare EOD performance analysis reports.
  4. Follow up and ensure callouts on non-adherence are corrected to improve productivity performance.

You will have the opportunity to partner with Ops MOD and keep them informed through callouts on consultant level deviations and KPIs.

A successful candidate will possess strong leadership skills and the ability to take the lead in making improvements and resolving issues.

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