Expert Customer Support Representative

2 days ago

Batangas, Calabarzon, Philippines beBeeCustomer Full time ₱1,100 - ₱1,900

Apollo.io is a leading go-to-market solution for revenue teams. The company has been trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises.

The Role

This pivotal position involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills.

The Product Advocate troubleshoots and resolves customer issues, optimizes support processes, and contributes to Apollo's values-driven culture.

Responsibilities
  • Handle customer inquiries in digital and voice channels to provide technical and product support.
  • Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively.
  • Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge.
  • Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
  • Take ownership of ensuring customers understand key features and benefits aligned with their goals.
  • Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT.
Required Qualifications
  • Minimum proven experience of 2 years in at least one entry-level tech Customer Support or Technical Support role.
  • Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
  • Ability to adapt to change and remain flexible in a dynamic work environment.
  • Excellent English communication skills, both written and verbal, with an empathetic approach.
  • Proficiency with support tools, including live chat and ticketing systems along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends.
  • Demonstrated ability to manage time effectively and adhere to SLAs.
  • Proficiency in tailoring technical explanations for non-technical audiences.
Preferred Qualifications
  • Background in SaaS or technology-focused roles.
  • Experience analyzing customer feedback to inform product or process improvements.
  • Familiarity with tools like Jira, Salesforce, and REST API integrations.
  • Strong foundational knowledge of integration and filtering systems.
  • Basic programming knowledge.
We are AI Native

Apollo.io is an AI-native company built on a culture of continuous improvement. We're on the front lines of driving productivity for our customers—and we expect the same mindset from our team.

Why You'll Love Working at Apollo

We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact.

Collaboration is at our core—we're all for one, meaning you'll have a team across departments ready to help you succeed.

We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

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