
E-commerce Operations Manager
20 hours ago
This role plays a pivotal part in expanding operations and propelling the business forward.
We are seeking a top performer to contribute to our success and objectives.
Key Responsibilities:- Oversee the entire Seller Central operation from daily execution to long-term strategy, ensuring the account meets performance metrics and scales effectively.
- Monitor key performance indicators, address compliance issues, resolve performance notifications, and maintain strong standing across all marketplaces.
- Submit cases to Amazon for issues (lost inventory, inbound discrepancies, etc.); secure reimbursements and track resolutions.
- Create and refine product listings (titles, bullets, images, A+ content) for maximum discoverability and conversions.
- Analyse trends and drive data-driven decisions to increase sales and profitability using Helium 10 and Google Sheets.
- Manage shipment creation, coordinate with suppliers, reconcile inventory, and maintain data accuracy for POs and products.
- Analyse sales trends and lead times to forecast demand and optimise replenishment strategies.
- Develop pricing strategies, manage vouchers and deals, and analyse performance to maximise conversion and margin.
- Maintain a centralised database of product data, pricing, packaging specs, and variations.
- Respond to customer enquiries and manage product and seller account reviews.
- Help design and implement systems and SOPs to support future growth and building a team around this role.
Must-Have:
- At least 3 years of hands-on end-to-end Amazon Seller Central experience managing private label brands.
- Solid background in Amazon shipment creation, logistics coordination, and inventory reconciliation.
- Strong case management and problem-solving skills on Amazon Seller Central.
- Proven ability to plan and execute pricing tactics, run promotions, coupons, and deals.
- Experience managing multiple Amazon marketplaces, including the UK (required) and EU (preferred).
- High-level proficiency in Helium 10 for product research, keyword optimisation, and listing management.
- Track record of developing scalable processes and SOPs.
- Experience handling customer enquiries, reviews/feedback, and preserving account health.
- Advanced Google Sheets skills for data analysis and reporting.
Nice-to-Have:
- Experience in the clothing category, including sizing, materials, and seasonal trends.
- Experience with Amazon Global Logistics and Amazon Freight.
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