
Logistics Operations Specialist
3 days ago
The Logistics Service Associate will play a critical role in ensuring the smooth operation of our logistics services. This individual will be responsible for managing logistics providers' customer service teams, providing qualified service quality with logistics-related consulting and other related enquiries.
This position requires strong communication skills and good dispute handling abilities. The ideal candidate should have a bachelor's degree or above, 3 years or above working experience in customer service teams and knowledge of logistics.
The successful candidate will be able to analyze and classify logistics problems and output experience insight reports by data analysis, deep dive on enquires etc. Fluent English is necessary and fluency in Chinese is an added advantage.
Responsibilities- Manage logistics provider's customer service team to provide qualified service quality with logistics-related consulting and other related enquiries.
- Manage and improve logistics customer service team performance by improving service efficiency through standardizing SOP, metrics monitoring, tools iteration and logistics exception handling etc.
- Analyze and classify logistics problems and output experience insight reports by data analysis, deep dive on enquires etc.
- Bachelor degree or above, 3 years or above working experience in customer service team and knowledge of logistics.
- Strong communication skills and good at handling disputes.
- Fluent English is necessary and fluency in Chinese is an added advantage.
Working with a dynamic and innovative company, you will have opportunities to grow professionally and personally. You will be part of a diverse and inclusive team that values creativity and collaboration.
OthersOur company is committed to creating an inclusive space where employees are valued for their skills, experiences and unique perspectives. We strive to do great things with great people and lead with curiosity, humility and a desire to make impact in a rapidly growing tech company.
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