Customer Service Representative

7 hours ago

Makati City, National Capital Region, Philippines beBeeService Full time ₱250,000 - ₱500,000

Job Overview:

We are seeking a dedicated and detail-oriented professional to join our team as a Service Officer.

Key Responsibilities:
  • Ensure strict implementation and consistent compliance to policies and procedures, regulatory rules, and business objectives through excellent customer service delivery and service-related initiatives.
  • Support the Service Manager in managing branch operations with focus on vault/ATM cash level, vault operations, and tellering functions.
  • Ensure Business Center (BC) compliance to all regulatory and internal policies and procedures.
  • Analyze and execute Service tasks geared towards increasing deposits, fees, and revenues from bank products, Cross Selling referrals, and other business initiatives.
  • Manage risk area with goal of eliminating errors/lapses/irregularities resulting in reputational, monetary, and other risks or possible financial losses.
  • Support Service Manager (SM) in achieving Business Center service standards by providing excellent service, fast turnaround time, and error-free processing for total client satisfaction.
  • Manage and ensure that all productivity and administrative matters are within set guidelines, policies, budgets, and limits.
  • Couch and mentor Service Associates to ensure BC associates are trained properly in accordance with management expectations.
Requirements:
  • Able to stay focused and determined through highly strenuous times, organized, and tolerant against stress, resulting in finishing work on time.
  • At least a 4-year graduate with a degree in business or service industry oriented course.
  • Extensive knowledge in bank policies and procedures for branch operations.
  • An advantage if with sales/marketing experience in a bank.
Benefits:
  • Possibility to grow and develop skills.
  • Ongoing training and development opportunities.

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