Customer Experience Specialist
1 day ago
Job Overview
We are seeking a dedicated professional to serve as a key point of contact for our customers, providing exceptional support through multiple channels.
- This role requires strong communication and problem-solving skills, with the ability to address customer inquiries via email, phone, live chat, and social media platforms.
- You will be responsible for supporting customers with orders, shipping, product details, and returns, ensuring timely and accurate responses.
Key Qualifications
- Fluent English language proficiency (written and verbal).
- At least 1 year of experience in customer service, with a proven track record of delivering high-quality support.
- Familiarity with tools like Gorgias, Zendesk, or Shopify is an asset.
- Excellent problem-solving and communication skills, with a solutions-oriented mindset.
- Ability to work independently and as part of a team.
Technical Requirements
- A personally owned PC or laptop with an i5 processor or equivalent.
- Minimum internet speed of 15 Mbps for both upload and download.
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