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IT System Support Specialist

1 week ago

Manila, National Capital Region, Philippines RUSTAN COMMERCIAL CORPORATION Full time

Job Overview

Rustan Commercial Corporation is seeking a highly skilled and experienced IT Technical Support Specialist to join our team. This role will provide critical system support for both store-based and head office-based systems, ensuring seamless operations and efficient workflows.

Duties and Responsibilities

  1. System Maintenance: Provide timely and effective maintenance of store-based and head office-based systems to prevent downtime and ensure smooth operations.
  2. Opening and Closing Procedures: Ensure that all necessary IT activities are completed during store opening and closing hours, including updating inventory master files, processing sales polls, and syncing discount accounts with loyalty and registry systems.
  3. System Implementation and Deployment: Implement, deploy, install, and test new store and head office systems, ensuring compatibility and efficiency.
  4. Troubleshooting and Repair: Collaborate with system suppliers to troubleshoot and repair issues, minimizing downtime and ensuring business continuity.
  5. Documentation and Record-Keeping: Maintain accurate documentation of existing store and head office systems, as well as track details of all work completed in the help desk.

Required Skills and Qualifications

  • Excellent Communication Skills: Possess good verbal and written communication skills to effectively interact with colleagues, management, and external partners.
  • Technical Knowledge: Demonstrate extensive knowledge of current Internet technologies, software installation and maintenance, hardware installation and maintenance, and business systems.
  • Research and Problem-Solving: Conduct research into project-related issues and products, applying new technologies and solutions to drive business growth.
  • Adaptability and Flexibility: Be able to learn, understand, and apply new technologies, as well as adapt to changing business needs and priorities.