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Customer Service Specialist
2 weeks ago
We are seeking a Customer Service Specialist to join our team at HawodTech Solutions.
About the RoleThis role involves providing prompt, professional, and accurate communication with customers, vendors, and colleagues to bring a fantastic experience.
Key Responsibilities- Provide customer support by resolving technical incidents or service requests in accordance with applicable service level agreements.
- Investigate and analyze technical issues to identify root causes and provide adequate solutions.
- Document investigative steps and analysis to escalate technical issues to the Product and Engineering team.
- Collaborate with colleagues to ensure completeness and relevance to customer requirements.
The success of this role will be measured by the quality delivery of customer solutions resulting in increased overall satisfaction, meeting service levels on all tickets, and effective internal and external communications.
