IT Service Management Leader

7 days ago


Pasig, National Capital Region, Philippines Linda Hausermann & Associates Full time

Job Overview

Linda Hausermann & Associates is a reputable organization seeking an experienced IT Service Management Leader to oversee the planning, delivery, operation, monitoring, and maintenance of our IT support services. As a key member of our team, you will be responsible for ensuring the delivery of high-quality services to our clients while meeting established service level agreements (SLAs).

Main Responsibilities

  1. Service Delivery Strategy: Develop and implement effective service delivery strategies to meet client needs and expectations.
  2. Operational Efficiency: Identify opportunities to improve operational efficiency, reduce costs, and enhance service quality.
  3. Process Improvement: Analyze and optimize existing processes to ensure they align with business objectives and customer needs.
  4. Team Leadership: Lead a team of IT professionals to deliver high-quality services, providing guidance, coaching, and mentoring as needed.
  5. Communication and Collaboration: Foster strong relationships with customers, stakeholders, and internal teams to ensure effective communication and collaboration.
  6. Problem Solving and Escalation: Collaborate with cross-functional teams to resolve complex technical issues and escalate problems as necessary.
  7. Performance Monitoring and Reporting: Track and analyze key performance indicators (KPIs) to measure service delivery quality, identifying areas for improvement and communicating results to stakeholders.
  8. Skills and Competencies: Possess strong leadership, communication, and analytical skills, with a proven track record of driving business growth and improving service delivery.

Benefits and Opportunities

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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