Client Success Leader

7 days ago


Pasig, National Capital Region, Philippines First Focus IT Full time
Job Description

The role of Service Delivery Lead is a critical one in our organization, and we're looking for someone who can take ownership of our support services and drive them forward. As a key member of our operations team, you'll be responsible for:

  • Liaising directly with clients for service escalations, often being the first point of contact.
  • Working with various stakeholders to manage and report on the effective delivery of our support services.
  • Overseeing adherence to and fair use of support agreements, ensuring that exceptions are accurately captured and reviewed.
  • Ensuring staff have access to simple and informative documentation for each supported client.
  • Owning service-related issues, coordinating a team to ensure a timely resolution.
  • Constantly looking for improvements to client environments and/or processes.
  • Overseeing effective delivery and reporting on major incidents.


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