Workforce Manager Leader

Job DescriptionThe Workforce Manager plays a critical role in ensuring the efficient operation of our contact centers. This position requires strong leadership and management skills, as well as expertise in workforce management mathematics and software applications.The successful candidate will be responsible for planning, scheduling, monitoring, analyzing,...

On-site - Pasig 3-5 Yrs Exp Bachelor Full-timeJob DescriptionTranscom is looking for talented individuals like you to join our awesome team Be the next Workforce Manager for our Transcom Ayala 30th site.Join our Transcom Family as a Workforce ManagerThe Workforce Manager possesses a strong knowledge of real-time management workforce, scheduling employees,...

Contact Center Workforce Leadership OpportunityWe are seeking a seasoned Contact Center Workforce Leader to join our team. As a key member of our workforce management team, you will be responsible for planning, scheduling, and monitoring contact center operations.The ideal candidate will have a strong background in workforce management, with experience in...

Transcom is looking for talented individuals like you to join our awesome team Be the next Workforce Manager for our Transcom Pasig site.Join our Transcom Family as a Workforce ManagerThe Workforce Manager possesses a strong knowledge of real-time management workforce, scheduling employees, workload forecasting, staff planning, reporting/analytics, and team...

Transcom is looking for talented individuals like you to join our awesome team Be the next Workforce Manager for our Transcom Ayala 30th site.Join our Transcom Family as a Workforce ManagerThe Workforce Manager possesses a strong knowledge of real time management workforce, scheduling employees, workload forecasting, staff planning, reporting/analytics, and...

Transcom is looking for talented individuals like you to join our awesome team Be the next Workforce Manager for our Transcom Davaosite.Join our Transcom Family as a Workforce ManagerThe Workforce Manager possesses a strong knowledge of real time management workforce, scheduling employees, workload forecasting, staff planning, reporting/analytics, and team...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

Responsibilities and ExpectationsThe Workforce Manager Leader will be responsible for leading a geographically dispersed team of analysts in planning, scheduling, monitoring, analyzing, and managing contact center queues based on historical and real-time workload, and staffing trends.This position is responsible for ensuring that all client contractual...

Job DescriptionThis is an exciting opportunity to join our team as a Staff Scheduling Specialist. As a key member of our workforce management team, you will be responsible for planning, scheduling, and monitoring contact center operations.The ideal candidate will have a strong background in workforce management, with experience in scheduling, forecasting,...

About the RoleWe are seeking a seasoned Workforce Operations Manager to lead our Contact Center team. As a key member of our management team, you will be responsible for ensuring that our workforce operations run smoothly and efficiently.The ideal candidate will have a strong background in workforce management, with experience in planning, scheduling, and...

Client Profile: This company combines technical and functional competence with extensive cross-vertical and cross-domain knowledge to assist in achieving business objectives. Its sustained success has earned it two Deloitte Global Recognition Awards. They provide a flexible and scalable global delivery strategy that combines onshore and offshore delivery...

At Transcom Worldwide, we are committed to delivering exceptional customer experiences through our innovative workforce management solutions. As a Workforce Optimization Manager, you will play a key role in driving business growth and success by leading high-performing teams of analysts.Key Responsibilities:Develop and implement strategic plans to optimize...

Job OverviewWe are seeking an experienced Strategic Workforce Manager to join our team at ResultsCX. In this role, you will play a crucial part in ensuring the efficient management of our workforce, utilizing your expertise in forecasting, scheduling, and analysis.

Enshored Pasig, National Capital Region, PhilippinesWorkforce ManagerEnshored Pasig, National Capital Region, Philippines3 days ago Be among the first 25 applicantsDirect message the job poster from EnshoredSpecifically responsible for checking the accuracy & timeliness of generated reports of the entire team hence, evaluating and providing feedback to the...

The Workforce Planning Manager will be responsible for analyzing data trends, forecasting demand, and providing actionable insights to support workforce planning and operational efficiency.RESPONSIBILITIES:Analyze historical data to develop accurate demand forecasts and resource requirements.Provide actionable insights through data analysis and reporting to...

Workforce Planning and Development:The Jollibee Group of Companies seeks a highly skilled and experienced professional to lead the design, development, and implementation of comprehensive workforce planning and development programs. As a key member of the Human Resources team, the successful candidate will be responsible for analyzing workforce data and...

RequirementsEducation and ExperienceA minimum of 5 years of Workforce Management experience in a contact center environment, with at least 3 years of managing groups of analysts.Skills and QualificationsMastery of Workforce Management Mathematics and software applications, such as Aspect eWFM, Verint, iEX, etc.Excellent verbal and written communication...

Transcom Worldwide is seeking an experienced Workforce Management Director to lead our teams of analysts and contribute to the development of strategic plans to optimize contact center operations. As a seasoned professional with at least 5 years of experience in workforce management, you possess a strong knowledge of real-time management, scheduling, and...

Stealth Monitoring is looking for talented individuals like you Be the next Workforce Management Analyst. Stealth's Workforce Analyst is responsible for ensuring that the Monitoring Center meets the established standards of quality including reliability, usability, and performance.About the companyStealth Monitoring is North America's leading provider of...

Stealth Monitoring is looking for talented individuals like you Be the next Workforce Management Analyst. Stealth's Workforce Analyst is responsible for ensuring that the Monitoring Center meets the established standards of quality including reliability, usability, and performance. The WFM Analyst ensuresAbout the companyStealth Monitoring is North America's...