Mobile Development Support Specialist

16 hours ago

Quezon City, National Capital Region, Philippines beBeeTechnical Full time $114,100 - $204,400
Job Overview

Serve as the first line of defense for technical issues related to mobile SDKs, helping developers understand how to best integrate and optimize their applications.

About the Role
  • Reproduce, debug, and escalate mobile-specific problems in partnership with Engineering and Product.
  • Act as a technical expert and initial escalation point for mobile SDKs.
  • Collaborate directly with mobile developers to troubleshoot integration challenges and share implementation best practices.
  • Investigate crashes, performance issues, and unexpected app behavior related to Ditto SDKs.
Responsibilities
  • Respond promptly to live escalations and production incidents, coordinating with internal teams and developer stakeholders.
  • Participate in a 24/7 on-call rotation to support critical development needs.
  • Work closely with Engineering to communicate incident status and contribute to root cause analyses.
  • Develop tooling and automation to streamline mobile debugging and improve developer workflows.
  • Use AI and internal tools to create self-service support experiences for routine SDK-related issues.
  • Advocate for developer needs and help inform SDK product improvements with real-world feedback.
Requirements
  • A strong track record of solving complex technical problems in mobile development or developer support environments.
  • Deep knowledge of iOS (Swift/Objective-C) and/or Android (Kotlin/Java) development, with hands-on experience debugging app or SDK behavior.
  • Experience supporting or integrating mobile SDKs in production environments.

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