Account Growth Strategist

24 hours ago

Iloilo City, Western Visayas, Philippines beBeeCustomer Full time $50,000 - $75,000
Customer Relationship Expert

The Customer Account Specialist is a vital role within our organization, responsible for establishing and maintaining effective customer relationships.

  • Foster relationships with customers to provide timely value propositions, propelling them to grow and achieve goals while strengthening their relationship with the business.
Responsibilities
  • Timely Case Management & Inquiry Resolution: Complete case management-related inquiries within Salesforce, adhering to established service levels.
  • Salesforce Account Monitoring & Maintenance: Monitor, enter, update, and close Salesforce Accounts, Files, and/or Case records.
  • Proactive Customer Communication: Provide timely follow-up to customers, keeping them informed about request progress.
  • Report Delivery & SLA Compliance: Ensure reports and information requests are delivered on time, meeting service level agreements.
  • Collaboration with Sales Team: Identify and collaborate with sales team on leads to contribute to revenue generation and growth.
  • Account Retention Management: Maintain account retention targets by developing and nurturing relationships with key decision-makers.
  • Customer Feedback & Product Improvement: Obtain customer information and make recommendations for product enhancements.
  • Relationship Development: Develop multi-level relationships with key decision-makers to ensure retention and relationship stability.
  • Product Expansion Proposals: Propose additional products and services to expand the organization's footprint within existing accounts.
Required Skills & Qualifications
  • Minimum 2 years of call center or related experience preferred.
  • Familiarity with productivity software, CRM systems, and other call center technologies preferred.
  • Proven experience in case management or customer service roles.
  • Proficiency in Salesforce or similar CRM platforms.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Excellent problem-solving skills and attention to detail.

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