Financial Services Advocate

21 hours ago

Mabalacat, Central Luzon, Philippines beBeeCustomerSupport Full time €35,000 - €50,000
About Our Opportunity

We are a dynamic mobile banking platform that combines all daily money needs in one app. Whether it's spending, saving, or investing – we offer an easy, flexible, and transparent solution to grow your money.

We strive for our talent to achieve full potential and beyond, providing the tools to learn and develop within our fast-growing organization. We encourage you to challenge the status quo and bring in your own ideas and opinions.

We are looking for Customer Support Specialists to join our team.

Key Responsibilities
  • Respond to customer inquiries via chat and email, guiding them through the app and ensuring a best-in-class user experience in English.
  • Represent the customer's voice by sharing feedback and reporting issues.
  • Collaborate with various teams and have direct impact on product improvement.
Requirements
  • Demonstrated expertise in customer support or service, preferably in the banking or financial services industry and dealing with SMEs.
  • Exceptional problem-solving and decision-making skills.
  • Good observational skills for process and product improvement.
  • Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in English.
  • Ability to manage multiple tasks and thrive under pressure in a dynamic environment.
  • Comprehensive knowledge of SME banking products, services, and processes.
  • Ability to work within the CEST time zone, committing to 40 hours per week, distributed as 8 hours per day, excluding a 1-hour lunch break.
What We Offer
  • Opportunity to participate in creating a new and innovative company.
  • Great working atmosphere in a motivated and dynamic team.
  • Opportunities to learn and grow together with the organization.

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