Patient Experience Catalyst

1 day ago

Cabuyao, Calabarzon, Philippines beBeeEnrollment Full time $75,000 - $90,000
At Carda Health, we're committed to transforming lives by expanding access to life-changing therapies. We believe that technology and data, when applied ethically and compassionately, can drive meaningful change in the healthcare industry.
Our Growth Enrollment Specialist will play a pivotal role in driving growth across our top-of-funnel marketing function. This dynamic individual will be responsible for serving as the first point of contact for patients who come to us through referral or website traffic. They will handle questioning and feedback from all consumers interested in enrolling, convert patients into our program, navigate financial and subscription plan conversations, ensure a smooth scalable patient enrollment process, handle inbound non-clinical support and enrollment inquiries, work with clinical staff and referring physician offices to improve operational processes, leverage technology and internal teams to answer patient questions accurately, and resolve challenges thoroughly.
Responsibilities
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  • \
  • Serve as the first point of contact for patients who come to us by way of referral or website.\
  • Handle questioning and feedback from all consumers who are interested in enrolling\
  • Convert patients by enrolling them in our program\
  • Navigate financial and subscription plan conversations with patients\
  • Ensure a smooth scalable patient enrollment process\
  • Insurance enrollment and credentialing\
  • Handle inbound non-clinical support and enrollment inquiries\
  • Work with Carda's clinical staff and staff at referring physician offices to improve operational processes\
  • Leverage technology & internal teams to answer patient questions accurately and resolve challenges thoroughly\\
  • Work closely with our product and marketing team to define clinical workflow priorities and determine the most high impact product changes\
  • Execute on other strategically important projects, such as care package fulfillment and marketing funnel enhancements to ensure we delight our patients and customers
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Requirements
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  • \
  • 2+ years of experience in an inside sales B2C role with a track record of owning and scaling company processes\
  • Strong attention to detail\
  • Ability to work in a fast-paced environment with little direction\
  • Highly collaborative and excellent written and oral communication skills. It is imperative you are able to clearly and effectively interact with members of our team in a remote environment\
  • Inherent growth mindset: you are always focused on improving faster and getting the team to do the same\\
  • Ability to track and report on a key metric or several key metrics that define your success
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Nice to Have
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  • \
  • Health-tech experience\
  • Medical office administration experience\
  • Experience and desire to work remotely (our whole team is remote)\
  • Prior experience using technology tools including GSuite, ZenDesk, Slack
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