
Real Estate Technology Support Professional
1 day ago
We are seeking an experienced Technical Support Specialist to join our team. This role will involve providing frontline technical support via various channels, including phone, email, and live chat, while troubleshooting technical issues and ensuring excellent customer satisfaction.
This is a fast-paced, metrics-driven role that requires strong customer-facing skills, problem-solving abilities, and a structured approach to work. If you thrive in a dynamic environment, excel under performance goals, and are eager to grow in a client-facing support role, we encourage you to apply.
The successful candidate will be responsible for:
- Providing technical support via phone, email, and live chat, with a focus on delivering exceptional customer experiences.
- Troubleshooting technical issues using step-by-step SOPs, process guides, and provided tools.
- Managing support tickets and inquiries, ensuring SLA and CSAT targets are consistently met.
- Collaborating with leadership in daily check-ins for coaching, feedback, and training reviews.
- Adapting between support channels (email, chat, phone) depending on business needs.
- Maintaining schedule adherence within the 8 AM – 10 PM ET coverage window (Mon–Fri).
To succeed in this role, you will need:
- A strong internet connection (200+ MBPS).
- Previous experience in technical support or customer success.
- Experience handling live chat, phone, and email support.
- Clear, professional communication skills.
- Proven ability to meet KPIs and SLA goals (e.g., CSAT, response/wait times, resolution rates, call/chat handling).
- Strong situational awareness and problem-solving skills.
- Comfort with structured processes and strict schedule adherence.
We offer:
- A competitive starting salary: $600 during training, then $800 after training and probation.
- Bonuses: Access to performance-based incentives tied to consistency, metrics, and CSAT, designed to reward excellence.
- Growth Path: Clear opportunities to advance in both earnings and role, your success directly fuels your career trajectory.
This is a full-time position with a seniority level of Associate.
The job function is Customer Service, with industries including Telephone Call Centers and Real Estate.
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