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Technical Services Director

1 week ago

Quezon City, National Capital Region, Philippines Sourcefit DR Full time
Job Description
We are seeking a highly skilled Senior IT Support Specialist to join our team at Sourcefit DR. As a key member of our IT department, you will be responsible for providing technical support to our employees, as well as directing a team of support services members. This role involves managing all support service elements, including ticket management, PC imaging/deployments, and asset inventory.

Responsibilities:
  1. Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
  2. Serve as the escalation person for other support services team members.
  3. Develop and lead new user IT orientation, onboarding, and training program.