Global Customer Service Director Position

3 days ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time $60,000 - $90,000
Customer Support Leader Position

As a key member of our global team, you will lead and manage the customer service function to deliver high-quality support experiences to clients and partners.

  • You will develop and implement customer service policies, procedures, and standards to align with business objectives and customer expectations.
  • Monitor and analyze customer service metrics to identify areas for improvement, drive team performance, and report insights to leadership.
  • Handle escalated customer issues and complaints with professionalism and urgency, ensuring timely resolution and customer satisfaction.
  • Collaborate cross-functionally with Product, Engineering, Sales, and Operations teams to resolve customer pain points and improve platform experiences.
  • Build a feedback loop between customer support and product development to enhance feature development and usability.
Key Requirements

To be successful in this role, you must have:

  • A minimum of 6 years of experience in customer service for a tech or SaaS company, including at least 2 years in a managerial or team lead role.
  • Strong understanding of customer service practices and customer journey management within tech or SaaS companies.
  • Previous experience in the insurance or InsurTech space is an advantage.
  • Proven track record of leading and scaling customer service operations in a fast-paced environment.
  • Proficiency with customer support platforms and CRM systems.
  • Exceptional problem-solving skills and a proactive approach to resolving customer challenges.
  • Strong communication and interpersonal skills to build rapport with customers and collaborate effectively with internal teams.
  • A data-driven mindset with the ability to interpret support metrics and translate them into actionable improvements.
Why Work With Us?

Our organization offers:

  • Fully remote work arrangements.
  • Flexible leave policies.
  • An international and diverse team environment.
  • A competitive remuneration package.
  • Performance-based bonuses.
  • Stock options after 6 months of employment.
  • Company-sponsored activities and events.
  • A learning and development plan.
About Our Mission

At our organization, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone. We are a leading global no-code insurance platform for health, life, and P&C. We are committed to building a culture that values diversity, inclusivity, and community engagement.

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