Customer Service Advocate

1 day ago

Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱60,000 - ₱88,000
Job Title: Customer Service Expert

We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Selling and Customer Support Activities
    • Achieve sales goals and contact center metrics
    • Contribute to team achievement of service metrics and all contact center goals
    • Manage all calls in a professional, timely and appropriate manner
  • Order Management and Customer Service Activities
    • All transactions performed accurately and meeting departmental SLAs
    • Enter orders into system pursuant to individual order characteristic requirements
  • Training
    • Attend all required trainings and display knowledge of materials
  • Miscellaneous Activities
    • Assist the Contact Center Team with administrative duties as assigned
Requirements:
  • Bachelor's Degree or higher in a related field
  • Minimum of one year previous sales/customer service experience
  • Experienced contact center professional, effective telephone, chat, email techniques and customer care
Technical Skills:
  • Personal computing or keyboarding/data entry
  • Moderate knowledge of Excel required
  • Excellent communication skills; written and verbal required
  • Strong organizational skills also required
Working Conditions:

This is an evergreen opening for contact center representative positions.

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