IT Security Specialist

18 hours ago

Paranaque City, Calabarzon, Philippines beBeeSecurity Full time $66,100 - $74,990
Network Security Specialist

As a Network Security Specialist, you will be responsible for supporting customers and learning cutting-edge technologies in the dynamic software security space. This is an excellent opportunity to develop your skills and knowledge in network security and make a meaningful contribution to our team.


Key Responsibilities:
  • Delivering exceptional customer service with a commitment to excellence and a passion for creating positive customer experiences
  • Solving technical problems and delivering solutions that exceed customer expectations
  • Learning and utilizing specific software tools and problem-solving strategies to solve for customer issues and continuously improve our processes
  • Handling customer complaints and escalations (via phone, email, remote desktop) by talking to customers directly

Requirements:
  • Strong technical knowledge and understanding of IT security concepts, including antivirus, networking, and encryption technologies
  • Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email
  • Ability to handle escalated calls while using good judgment to make sound recommendations
  • Advanced computer skills and at least 1 year experience including but not limited to: Linux, Unix, DNS, Networking, Network security, Apache, Proxies, Email security, http protocol, bash, web proxy, web security, spam filtering, Active Directory
  • Understanding of network protocols like HTTP, SMTP, FTP, SMB, DNS, and DHCP
  • Basic to intermediate knowledge and understanding on the following concepts: Security, Firewalls, and Cloud
  • Amenable to work on early morning schedule

Desirable Skills:
  • Any networking type certifications (CCNA, etc)
  • Basic knowledge on remediation of malware/viruses/Trojans
  • Basic knowledge on Virtualization (MS System Center Virtual Machine Manager and/or VMware
  • Bachelor's degree in Information Technology/Computer Science or equivalent work experience

We operate a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.

Our people innovate and create in a great sense of fun and team spirit. Employee-led diversity and inclusion networks build community and provide education and advocacy. Global employee sustainability initiatives reduce our environmental footprint. Global fitness and trivia competitions keep our bodies and minds sharp. Monthly wellbeing webinars support employee health and wellbeing.

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team.

What's great about working with us? · A remote-first working model · Innovative environment · Diversity and inclusion networks · Employee-led charity and fundraising initiatives and volunteer days · Global employee sustainability initiatives · Global fitness and trivia competitions · Monthly wellbeing webinars and training · A commitment to equality of opportunity

Do you have the skills and passion required for this role? Apply now

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