Healthcare Account Team Lead

20 hours ago

Iloilo City, Western Visayas, Philippines beBeeLeader Full time ₱820,000 - ₱1,149,000
Job Overview

We are seeking a highly skilled and experienced leader to oversee the day-to-day operations of a team of call center associates.

  • The ideal candidate will be responsible for supervising the team, conducting quality evaluations, and coaching direct reports on their performance.
  • They will also identify performance-related issues, develop action plans for improvement, and implement corrective actions as needed.
  • Additionally, they will ensure that service delivered to customers meets contractual Key Performance Indicator ('KPIs') and financial expectations.

Candidates must have at least 2 years of relevant experience as a Team Leader or in a management role. Experience within the BPO sector is also required.

Apart from technical skills, we are looking for individuals who can motivate and coach team members to achieve performance expectations. Strong communication skills, both written and verbal, are essential.

Key Responsibilities:

  • Day-to-day supervision of call center associates
  • Conducting quality evaluations and coaching direct reports
  • Identifying performance-related issues and developing action plans
  • Ensuring customer service meets KPIs and financial expectations
  • Communicating expectations to employees and providing timely updates

Requirements:

  • At least 2 years of relevant experience as Team Leader/management role
  • Experience within the BPO sector
  • Fluency in English (C1) and French (C1)
  • Highly motivated individual with skills to develop and coach team members
  • Strong communication skills, both written and verbal

Working Conditions:

Candidates must be willing to work a flexible schedule Monday-Friday 7am-7pm on rotation from our office location.

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