
Healthcare Subject Matter Expert
4 days ago
Job Overview
As a Senior Expert in Healthcare, you will be responsible for providing floor support, learning sessions, coaching & feedback to agents. You will assist in driving metrics of the team and monitor closure of service levels regularly.
Career Framework Role
This role works autonomously within established procedures and practices; seeks guidance in the more complex aspects of the process (extensive latitude for independent judgment). The ideal candidate will analyze process-related problems and suggest possible solutions.
Key Responsibilities:
- Provide expert guidance to junior team members
- Develop and implement process improvements
- Monitor performance and quality scores of the team
- Take production calls as well as escalated calls
Required Skills and Qualifications
• Minimum of two years of college education with at least 12 to 18 months of call center experience
• Ability to think clearly and explain complex issues effectively
• Demonstrate product expertise and ability to train others
• Dependable with proficient attention to detail and ability to solve complex issues
Benefits
We offer a dynamic and supportive work environment that promotes professional growth and development.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
We are an equal opportunity employer.
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