Call Center Healthcare Team Lead

Staff4Me is currently seeking an experienced and highly organized Call Center Manager to join our team. As the Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center, ensuring high-quality customer service delivery. You will lead a team of call center representatives, monitor and analyze call center metrics,...

OverviewAbout the Position: Customer Service Team Lead (Cebu) | OnsiteWork Environment: Onsite (Cebu)Shift: Flexible, no fixed scheduleBenefitsGenerous Paid Time Off, including holidaysHMO health insurance (coverage for the employee plus one free dependent)Clear opportunities for career growth within the companyCompetitive salary packageResponsibilitiesLead...

Job Description:We are seeking a highly skilled and dedicated Medical Call Center Agent to join our team. As a Medical Call Center Agent, you will be responsible for providing exceptional customer service to clients, responding to inbound calls, making outbound calls, and supplying EMR notes on all calls conducted.Responsibilities:Answer inbound calls and...

About the Job: Team Lead—Healthcare (Cebu)Shift Schedule | Rest Days: US Business hours; Weekends offType of Support: VoiceWork Arrangement: Onsite (Cebu)Educational Requirement: College GraduateWork Experience:2+ years experience as a team leadPreferred Healthcare experienceInsurance background, claims processing, US benefits

Team Management - Supervise and manage a team composed ofT1s and T2s including performance evaluations, productivity monitoring, and adherence to company policiesPerformance Monitoring -Track and evaluate individual and team performance metrics such as quality evaluations, KPI metrics and COC complianceCoaching and Training -Provide ongoing coaching,...

About the job: Travel Account Team Lead (Cebu)Work set-up: OnsiteShift Schedule: 24x7Type of Support: VoiceNature Of The Account: TravelEducational Requirement: Undergraduate/College GradWork Experience:2 to 3 years experience as a Team Lead in a travel account/Telco Voice accountNo to retail or healthcare LOB experience.

TASQ is seeking a call center trainer to immediately fill an on-site position.The preliminary pre-screening interview will be conducted via phone.**Job Title: Call Center Trainer (Cebu)****Work Setup:** On-site in Cebu City**Shift:** 1 PM - 10 PM, Monday to Friday (Set Schedule)**Requirements:**- A minimum of 2 years of experience as a Call Center Trainer in...

Position: Team Lead Healthcare (Cebu) | OnsiteAccount Type: HealthcareStart Date: ASAPSupport Type: VoiceWork Arrangement: 100% Onsite (Cebu)Shift Schedule & Rest Days: US Business HoursEducational Requirement:Completed at least 2 years of college without any failed subjectsWork Experience:Over 2 years of experience as a Team LeadPreferably with Healthcare...

ResponsibilitiesPrioritize incoming authorization and referral requests according to queue urgencyReview patient's clinical and chart documentation related to the service submitted by the provider's officeObtain and/or follow up on authorization and referral requests from the patient's payer through any of the following methods—depending on the payer's...

**Now Hiring: Call Center Representatives Fluent in English - Cebu City (On-Site)**TASQ is currently looking for call center representatives for on-site roles in Cebu City. Please ensure your phone is available, as preliminary interviews will be conducted via phone.Applicants must be able to complete the rest of the recruitment process on site in Cebu City...