Content Engagement Coordinator

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomer Full time ₱400,000 - ₱800,000

As a vital liaison between content creators and their audience, you will engage in real-time online interactions that foster meaningful connections. To excel in this role, you must possess emotional intelligence, the ability to build rapport, and expertise in selling digital products and services.

Key Responsibilities:
  • Initiate and sustain online conversations with fans and followers on behalf of content creators, ensuring a personalized and positive experience.
  • Identify opportunities to upsell premium content, subscriptions, and exclusive offers in a natural, customer-centric manner.
  • Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
  • Document detailed records of conversations and transactions in CRM systems.
  • Collaborate with team members to optimize chat strategies and share best practices.
  • Maintain the highest standards of professionalism and confidentiality at all times.
Ideal Candidate Profile:
  • Proven experience in customer support, sales, or chat moderation, preferably within the BPO sector.
  • Exceptional written communication skills and the ability to multitask across multiple chat sessions.
  • High emotional intelligence and a genuine passion for customer engagement and satisfaction.
  • A demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
  • A track record of meeting or exceeding sales targets in a fast-paced environment.
  • Familiarity with CRM tools and online chat software.
  • Ability to work independently and as part of a remote team.

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