Business Operations Manager, Contact Center

We are seeking a dynamic and results-driven Operations Manager to lead and oversee the day-to-day operations of our contact center. The ideal candidate will be responsible for ensuring that the contact center consistently meets client service level agreements (SLAs), enhances the overall customer experience, and drives team performance. The Operations...

Job DescriptionThe Senior Manager Contact Center Operations will be responsible for overseeing the day-to-day operations of our contact center, including managing supervisors, overseeing quality, production, and hours, and assisting with the implementation of strategic sales plans.Key Responsibilities:Manage Sales SupervisorsOversee quality, production, and...

Campaign Operations Manager OverviewThe Campaign Operations Manager is responsible for overseeing the operational aspects of the contact center, ensuring technical and customer service support is delivered efficiently and effectively.This role emphasizes a holistic approach to operations, focusing on optimizing processes, managing team performance, and...

Universal Access and Systems Solutions Inc. is a leading provider of IT services and consulting solutions, seeking an experienced Sales Operations Manager to join our team.The ideal candidate will have a strong background in sales and operations management, with a proven track record of driving revenue growth and exceeding targets.About the Role:The Sales...

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve...

Majorel Philippines Corp. is committed to delivering exceptional CX services to its clients. We believe in fostering a culture of continuous learning and improvement, and we're looking for talented individuals who share this vision.This role involves handling single escalations between Majorel and the client, supporting frontline agents in their work. The...

Campaign Management and Team LeadThe Campaign Operations Manager will lead a team of agents, driving performance to meet established KPIs and enhance customer satisfaction.This includes training and development programs for agents to enhance their technical knowledge and customer service skills.The Campaign Manager will also serve as the primary point of...

About UsVentra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions...

Global Director of Contact Center Training & DevelopmentVCloud Clark Freeport and Special Economic Zone, Central Luzon, PhilippinesThe Global Director of Contact Center Training & Development will oversee the strategy, design, and implementation of training programs across multiple contact centers worldwide. This role requires a deep understanding of contact...

Job Description:The Global Director of Contact Center Learning and Development will oversee the strategy, design, and implementation of training programs across multiple contact centers worldwide. This role requires a deep understanding of contact center operations, proven experience developing and delivering training programs, and the ability to collaborate...

About MCIMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of its clients. With a commitment to excellence and a focus on innovation, MCI has established itself as a trusted partner in the industry.The Director of Operations plays a critical role in the management and...

Universal Access and Systems Solutions Inc. is a dynamic organization seeking a seasoned Sales Operations Director to lead our sales and operations teams in achieving exceptional results.The ideal candidate will have a strong background in contact center operations, sales strategies, and leadership, with a proven track record of driving revenue growth and...

Campaign Operations Manager (Contact Center)Job Overview:The Campaign Manager for the Contact Center is responsible for overseeing the operational aspects of the contact center, ensuring that technical and customer service support is delivered efficiently and effectively. This role emphasizes a holistic approach to operations, focusing on optimizing...

Axos BankAbout This JobThe Consumer Deposits Contact Center, Team Lead position is a full-time role based in our Manila office. The candidate fulfilling this role will join the Consumer Banking support team for Axos Bank and will be responsible for managing a dedicated team of frontline support agents (Direct Bankers).We are searching for a driven...

Job Overview:The Campaign Manager for the Contact Center is responsible for overseeing the operational aspects of the contact center, ensuring that technical and customer service support is delivered efficiently and effectively. This role emphasizes a holistic approach to operations, focusing on optimizing processes, managing team performance, and ensuring...

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering customized solutions to meet the unique needs of our clients. We are seeking a skilled Call Center Agent to support our inbound and outbound customer service and sales projects.RequirementsMust be 18 years of age or olderHigh school diploma or equivalentExcellent...

Contact Center Operations StrategyThe Campaign Operations Manager plays a critical role in developing and executing operational strategies that drive efficiency and effectiveness in the contact center.This includes analyzing contact volume trends, agent productivity, and forecasting staffing needs to optimize workforce scheduling.The Campaign Manager will...

About the Role:We are seeking an experienced Contact Center Team Lead to join our Trinity Workforce team. In this role, you will be responsible for leading a team of customer service representatives and managing daily operations to ensure excellent customer satisfaction.The successful candidate will have a proven track record in contact center operations...

Universal Access and Systems Solutions Inc. is seeking a highly motivated and experienced Contact Center Leadership Specialist to join our team.The ideal candidate will have a strong background in contact center operations, sales strategies, and leadership, with a proven track record of driving revenue growth and exceeding targets.About the Role:The Contact...

Chong Hua Hospital is looking to hire an experienced and highly dynamic Contact Center Manager who will be having a key leadership role responsible for overseeing and managing all the daily operations of the department, ensuring high quality, efficient handling of incoming calls via Care Link, social media inquiries, and non-patient inquiries related to...