Retail Operations Associate

3 days ago

Caloocan City, National Capital Region, Philippines beBeeEcommerceoperations Full time ₱214,000 - ₱231,000
E-commerce Operations Specialist

The role of an E-commerce Operations Specialist is vital in ensuring seamless operations across various e-commerce platforms. This specialist must be skilled in handling customer inquiries, resolving order issues, and maintaining accurate data entry.

Key Responsibilities:
  • Respond to customer inquiries, resolve order issues, process refunds, and provide excellent support via chat, email, and phone
  • Enter, update, and verify orders, ensuring accuracy and timely fulfillment
  • Maintain stock accuracy, update inventory levels, and synchronize data across platforms
  • Process return requests, coordinate replacements, and handle refund transactions efficiently
  • Ensure accurate entry of order details, customer information, and financial transactions into the seller account
  • Communicate with suppliers and logistics partners to ensure timely deliveries
  • Track performance, report discrepancies, and optimize workflows
Qualifications:
  • Minimum 2-3 years of experience in e-commerce order processing
  • Bachelor's degree in Business, Marketing, or a related field (preferred but not required)
  • Strong proficiency in data entry with high accuracy and attention to detail
  • Excellent customer service skills with experience in chat, email, and phone support
  • Knowledge of inventory management and order tracking systems
  • Familiarity with e-commerce platforms like Amazon, eBay, and Shopify
  • Proficiency in Microsoft Office, Excel, and Google Sheets for tracking sales and reports
  • Ability to multi-task and prioritize tasks in a fast-paced environment
  • Strong written and verbal communication skills in English
  • Problem-solving mindset to handle complaints and order discrepancies

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