Virtual Client Success Manager

2 weeks ago

Imus, Calabarzon, Philippines beBeeLeadership Full time ₱483,000 - ₱504,000
Account Lead Role Overview

This role is positioned at the forefront of driving innovation in virtual assistance services, putting you in control of client and team success.

Key Responsibilities:
  • Lead direct video interactions with international clients to foster strong relationships and drive business growth.
  • Coach and develop a high-performing team of virtual assistants through personalized growth plans and knowledge sharing.
  • Contribute to the development of proprietary software by testing new features and providing strategic feedback.
  • Build lasting partnerships with clients across global markets by engaging with them through video calls and addressing their needs.
The Impact You'll Make:
  • Client Partnership Excellence
    • Engage with clients through video calls to understand their needs and preferences.
    • Guide new clients and assistants through onboarding experiences to ensure seamless integration.
    • Support matters with a solutions-first approach to resolve issues efficiently.
    • Turn client feedback into actionable improvements to enhance the overall experience.
    • Build strong, lasting client relationships by delivering exceptional services and exceeding expectations.
  • Team Development Mastery
    • Coach assistants to deliver exceptional services by setting clear goals and expectations.
    • Create personalized growth plans for team members to cater to their unique strengths and weaknesses.
    • Foster a culture of knowledge sharing and innovation by encouraging collaboration and open communication.
    • Track and celebrate performance wins to recognize individual and team achievements.
    • Turn challenges into learning opportunities to promote growth and development.
  • Tech & Innovation Leadership
    • Test-drive new features in proprietary software to identify areas for improvement.
    • Provide strategic feedback for product enhancement to drive innovation and progress.
    • Create and optimize standard operating procedures to streamline processes and increase efficiency.
    • Pioneer new ways of delivering value to clients through cutting-edge technology development.
Requirements:
  • Excellent English communication skills (written and verbal) to effectively collaborate with clients and teams.
  • A minimum of 1-2 years leadership experience to demonstrate expertise and vision.
  • A minimum of 1-2 years of account management or client experience to showcase ability to build relationships and drive business growth.
  • A tech-savvy mindset with quick learning abilities to stay up-to-date with industry trends and developments.
  • Natural talent for building relationships through video calls to establish trust and rapport with clients.
  • 'Get it done' attitude with creative problem-solving skills to overcome challenges and achieve goals.

We're seeking a seasoned professional who thrives on direct client interaction, loves developing others, and gets excited about being part of cutting-edge technology development.

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