Virtual Assistance Services Leader

This is a leadership position that aims to revolutionize virtual assistance services and drive client and team success.

• Lead direct video interactions with international clients, fostering strong relationships and delivering exceptional results.
• Coach and develop a high-performing team of virtual assistants, guiding them towards continuous improvement and innovation.
• Shape the future of our proprietary software through hands-on testing, providing strategic feedback for product enhancement.
• Build lasting partnerships with clients across global markets, leveraging your problem-solving abilities and emotional intelligence.
• Create pathways for assistant growth and development, tracking and celebrating performance wins.

Client Partnership Mastery

• Engage international clients in meaningful video calls, addressing their needs and concerns effectively.
• Guide new clients and assistants through smooth onboarding experiences, ensuring seamless transitions.
• Handle support matters with a solutions-first approach, turning challenges into opportunities for growth.
• Turn client feedback into actionable improvements, driving continuous quality enhancement.
• Build strong, lasting client relationships through proactive communication and relationship-building.

Team Development Expertise

• Coach assistants to deliver exceptional services, leveraging your knowledge and expertise to drive success.
• Create personalized growth plans for team members, empowering them to reach their full potential.
• Foster a culture of knowledge sharing and innovation, encouraging collaboration and open communication.
• Track and celebrate performance wins, recognizing and rewarding outstanding achievements.
• Turn challenges into learning opportunities, driving personal and professional growth.

Tech & Innovation Leadership

• Test-drive new features in our proprietary software, providing strategic feedback for product enhancement.
• Develop and optimize standard operating procedures, streamlining processes and improving efficiency.
• Pioneer new ways of delivering value to clients, staying ahead of industry trends and innovations.

We are seeking an experienced leader who possesses:

• 1-2 years of leadership experience in BPO/customer service environment, driving teams towards excellence.
• 1-2 years of client-facing account management experience, building strong relationships and driving results.
• Proven track record in team development and coaching, empowering teams to reach their full potential.
• Strong English communication skills (written and verbal), effective in conveying ideas and messaging.
• Experience in performance management and metrics tracking, driving continuous improvement and innovation.
• Background in virtual team management, preferably with experience in remote work environments.

You should possess...

• Exceptional problem-solving abilities, thinking critically and creatively.
• Strong emotional intelligence and empathy, understanding and addressing client needs.
• Advanced organizational and multitasking skills, managing multiple priorities and deadlines.
• Ability to thrive in fast-paced environments, adapting quickly to changing circumstances.
• Excellent documentation and process improvement skills, streamlining processes and driving efficiency.
• Proactive communication style, engaging stakeholders and driving results.
• Adaptability and resilience, navigating uncertainty and driving progress.
• Tech-savvy with quick platform adoption skills, embracing technology and innovation.

What to Expect:

• A fully remote position with a required home office setup, offering flexibility and work-life balance.
• Ongoing training and support, empowering you to excel in your role.
• Opportunities for career growth and development, helping you reach your full potential.