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Multilingual Fraud Analyst Role

1 week ago

Makati City, National Capital Region, Philippines Neksjob Philippines Full time

About Us

Neksjob Philippines is a leading provider of multilingual services, dedicated to delivering exceptional customer experiences.

Job Summary

We are seeking a highly skilled Japanese Bilingual Fraud Analyst to join our team in Makati. As a key member of our fraud analysis unit, you will be responsible for providing bilingual customer support services, assisting customers with inquiries and issue resolution, and ensuring excellent communication and service delivery.

Responsibilities:

  • Provide bilingual customer support services via phone, email, or chat
  • Assist customers with inquiries and issue resolution in a professional and timely manner
  • Collaborate with internal teams to resolve complex issues and improve customer satisfaction

Requirements

To succeed in this role, you will need:

  • Fluency in Japanese language (both speaking and writing)
  • At least 6 months of experience in fraud analysis or a related field
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills

What We Offer

As a valued member of our team, you can expect:

  • A competitive salary range of ₱90,000 - ₱110,000 per month
  • A dynamic and multicultural work environment
  • Opportunities for career growth and professional development